[Rundas]

My first instinct is to protect Staff members (and make their jobs as easy and smooth as possible) whilst they’re doing their job. If you think a staff member isn’t carrying out their job properly, then you’re meant to DM an admin to make a complaint.

You say this, but every time I've ever complained to an admin about staff not doing their job, not even that I'm not happy with how they're doing it, just that they straight up aren't doing their job, I get met with "That's none of your business, don't worry about that, that's staff's job to worry about that." What's the point in telling us to go through these steps if you're just going to deflect and shut us down when we do go through them?

edit: less aggressive wording